Privacy Policy — Shop365Store

Last updated: 11 October 2026

1. Introduction

Welcome to Shop365Store, available at https://shop365store.com. We respect your privacy and are committed to protecting your personal information in accordance with the General Data Protection Regulation (GDPR), the Irish Data Protection Act 2018, and applicable Irish and European Union data protection and ePrivacy laws.

This Privacy Policy explains how we collect, use, store, and share your personal information when you visit our website, place an order, or contact us.

2. Who We Are

The contact details for our online store are:

• Business/Trading name: Shop365Store

• Website: https://shop365store.com

• Email: support@shop365store.com

• Telephone: +353 (21) 241 3981

• Country of establishment: Ireland

Shop365Store is responsible for handling your personal information in accordance with applicable data protection laws. Our legal business name and registered business address should be added here if they differ from the details above.

For privacy-related questions or requests, please contact us using the email address provided above.

3. Information We Collect

We may collect the following personal information:

• Contact information: Your name, email address, telephone number, and billing or delivery address.

• Order information: Products purchased, order history, delivery preferences, and transaction references.

• Payment information: Payment confirmations and transaction details provided by our payment processors.

• Technical information: IP address, browser type, device information, website usage, and security logs.

• Communication information: Messages, enquiries, complaints, and information you provide when contacting customer support.

• Marketing preferences: Your newsletter subscriptions, consent choices, and communication preferences.

We collect information when you place an order, create an account, complete a form, subscribe to marketing communications, or browse our website, where permitted by law.

4. How We Use Your Information

We use your information to:

• Process and fulfil orders.

• Arrange product shipping and delivery.

• Process payments, refunds, and returns.

• Provide order confirmations and delivery updates.

• Respond to customer enquiries and complaints.

• Maintain and secure our website.

• Detect and prevent fraud or unauthorised transactions.

• Improve our products, services, and shopping experience.

• Send promotional communications where legally permitted.

• Meet applicable legal, tax, accounting, and regulatory obligations.

We process personal information only where we have an appropriate legal basis under the GDPR.

5. Legal Basis for Processing

Depending on the circumstances, we rely on the following legal bases:

• Contractual necessity: To process your purchase and deliver your order.

• Legal obligation: To comply with applicable tax, accounting, and other legal requirements.

• Legitimate interests: To maintain website security, prevent fraud, and improve our services, where these interests do not override your rights.

• Consent: To send certain marketing communications or use non-essential cookies and tracking technologies where consent is required.

You may withdraw consent at any time where processing relies on consent. Withdrawal does not affect processing carried out lawfully before withdrawal.

6. Dropshipping and Order Fulfilment

Shop365Store may use third-party suppliers, manufacturers, warehouses, and fulfilment partners to ship products directly to customers.

When you place an order, we may share the information necessary to fulfil it, including your name, delivery address, relevant contact details, product information, and order reference.

Some suppliers or fulfilment partners may operate outside Ireland or the European Economic Area, including in countries where products are manufactured or dispatched.

Where personal data is transferred outside the EEA, we will use an applicable lawful transfer mechanism and appropriate safeguards where required by the GDPR.

We share only the information reasonably necessary to fulfil your order and provide related services.

7. Sharing Your Information

We may share personal information with:

• Payment processing providers.

• Product suppliers and dropshipping fulfilment partners.

• Shipping and delivery companies.

• Website hosting and e-commerce service providers.

• Customer support and communication providers.

• Analytics and advertising providers, where enabled and legally permitted.

• Professional advisers and public authorities where legally necessary.

We do not sell personal information to third parties in exchange for money. We require appropriate safeguards when working with service providers that process personal data on our behalf.

8. Payments

Payments made through our store may be processed by third-party payment providers. Your payment information will be handled according to the relevant provider’s security and privacy practices.

We generally receive transaction confirmations and the information necessary to manage orders and refunds. We do not intentionally store complete payment card details on our website unless a specifically disclosed payment arrangement requires it.

9. Cookies and Tracking Technologies

Our website may use cookies and similar technologies for:

• Essential website functions, including shopping carts and checkout.

• Remembering preferences.

• Measuring website traffic and performance.

• Advertising measurement and personalisation, where applicable.

We will obtain consent before using non-essential cookies or similar technologies where required under Irish ePrivacy rules. Strictly necessary cookies may be used without consent where the legal conditions are satisfied.

You can manage your cookie preferences through our cookie consent banner or settings tool, where available. You may also manage cookies through your browser settings.

If we use tools such as Google Analytics, Meta Pixel, or Google Ads tracking, we will configure and disclose them according to their actual use and applicable legal requirements.

10. Marketing Communications

We may send promotional emails about products, discounts, and special offers where permitted by applicable law.

Where consent is required, we will obtain it before sending marketing communications. You can unsubscribe at any time through the unsubscribe link in a marketing email or by contacting support@shop365store.com.

Unsubscribing from promotional emails will not prevent us from sending essential communications relating to your purchases, payments, deliveries, or customer service requests.

11. Data Retention

We retain personal information only for as long as necessary for the purposes described in this policy or as required by law.

Order and transaction records may be retained to meet tax, accounting, and legal obligations. Customer support correspondence may be retained for an appropriate period to resolve enquiries and disputes. Marketing information will be retained in accordance with your preferences and applicable legal requirements.

When information is no longer necessary, we will delete or anonymise it where appropriate, unless further retention is legally required or permitted.

12. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, alteration, disclosure, and misuse.

These measures may include secure connections, access controls, security updates, and appropriate safeguards with service providers.

Although we take reasonable steps to protect your information, no method of electronic storage or transmission is completely secure.

Where a personal data breach occurs, we will assess and respond in accordance with applicable legal requirements.

13. Your Rights Under GDPR

Subject to applicable legal conditions and exceptions, you may have the right to:

• Access the personal information we hold about you.

• Request correction of inaccurate or incomplete information.

• Request deletion of your personal information.

• Request restriction of processing.

• Request data portability where applicable.

• Object to certain processing activities.

• Withdraw consent where processing is based on consent.

• Object at any time to the use of your personal information for direct marketing.

To exercise your rights, email support@shop365store.com. We may need to verify your identity before processing your request.

We generally respond within one month, subject to applicable legal extensions.

14. Complaints and the Irish Data Protection Commission

If you have concerns about how we handle your personal information, please contact us first so that we can attempt to resolve the issue.

You also have the right to lodge a complaint with the Irish Data Protection Commission (DPC), the Irish supervisory authority for data protection.

Website: https://www.dataprotection.ie/

15. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of external websites, and we encourage you to review their privacy policies before providing personal information.

16. Children’s Privacy

Our store is intended for the general shopping public and is not specifically directed at children. We do not knowingly collect personal information from children in circumstances where doing so would be unlawful.

If you believe a child has provided personal information inappropriately, please contact us so we can review the matter and take appropriate action.

17. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our business, website, service providers, or legal requirements.

Any changes will be published on this page with an updated revision date. Where required by law, we will provide additional notice or seek consent.

18. Contact Us

For questions about this Privacy Policy or requests relating to your personal information, contact:

Shop365Store

Website: https://shop365store.com

Email: support@shop365store.com

Telephone: +353 (21) 241 3981

Country of establishment: Ireland