Returns and Refund Policy
Last updated: 11 October 2026
Welcome to Shop365Store. We want you to have a positive shopping experience. This Returns and Refund Policy explains your rights and how to request a return, cancellation, replacement, or refund when shopping at https://shop365store.com.
This policy is intended to comply with applicable Irish and European Union consumer protection laws. Nothing in this policy limits any mandatory rights you have under those laws.
1. Your Right to Cancel an Online Order
If you are a consumer purchasing online in Ireland or elsewhere in the EU, you generally have the right to cancel an eligible purchase within 14 days of receiving the goods, without giving a reason.
If your order contains multiple items delivered separately, the cancellation period generally begins when you, or someone you nominate other than the carrier, receives the last item.
To exercise your cancellation right, you must notify us within the applicable 14-day period. You will then generally have a further 14 days to send the goods back.
To request a cancellation or return, contact us at:
Email: support@shop365store.com
Website: https://shop365store.com
Telephone: +353 (21) 241 3981
Please include your order number, the product you wish to return, and your intention to cancel the purchase.
You may use the model cancellation form at the end of this policy, but you are not required to use it.
Certain products and circumstances are exempt from the statutory cancellation right, as permitted by law. Examples may include personalised goods, certain sealed goods unsuitable for return for health or hygiene reasons once unsealed, and other legally exempt categories.
2. Eligibility for Returns
Where a return is permitted, we ask that products be returned:
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In a condition consistent with inspecting them as you would in a physical shop.
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With all supplied accessories, parts, and relevant packaging where reasonably possible.
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With proof of purchase or an identifiable order number.
You may inspect goods to establish their nature, characteristics, and functioning. If goods are handled beyond what is necessary for that inspection, you may be responsible for any legally recoverable reduction in value.
Original packaging is helpful but is not, by itself, a condition that removes your statutory cancellation rights.
Products that are faulty, damaged, incorrectly supplied, or not as described remain subject to your applicable statutory consumer rights.
3. Faulty, Damaged, or Incorrect Items
If an item arrives damaged, defective, incomplete, or different from the product ordered, please contact us at support@shop365store.com as soon as reasonably possible.
Please provide:
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Your order number.
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A description of the issue.
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Photographs or videos showing the problem, where practical.
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Any relevant delivery or packaging information.
We will assess the issue and explain the available next steps.
Depending on the circumstances and your legal rights, you may be entitled to a repair, replacement, price reduction, termination of the contract, or refund.
Where a return is necessary because the goods are faulty, damaged, incorrect, or otherwise not in conformity with the contract, we will not make you bear return costs that applicable law requires us to cover.
Your statutory rights are not restricted by any reporting procedure in this section.
4. How to Request a Return
To start a return:
Step 1: Email support@shop365store.com with your order number and reason for the return.
Step 2: Wait for our reply with return instructions and the appropriate return address.
Step 3: Package the product securely and include your order reference.
Step 4: Send the product to the return address provided by our customer support team.
Please do not send items to a supplier, manufacturer, or fulfilment warehouse without receiving return instructions from us. As a dropshipping store, our return address may differ from the address from which your order was dispatched.
We will provide the relevant return instructions without unnecessary delay.
5. Return Shipping Costs
For a change-of-mind return under the statutory cancellation right, you are generally responsible for the direct cost of returning the goods, provided we informed you of this obligation before you purchased.
If we did not provide the legally required information about return costs, you may not be responsible for those costs.
For faulty, damaged, incorrect, or non-conforming products, we will cover return costs where required by law.
We will explain any applicable return shipping arrangements when responding to your request.
6. Refunds
When you validly cancel an eligible online purchase, we will refund payments received from you, including the cost of our least expensive standard delivery option where required by law.
We are not required to reimburse additional delivery costs resulting from your choice of a more expensive delivery option.
Refunds will generally be issued using the original payment method unless you expressly agree otherwise and the alternative is lawful. We will not charge a refund fee.
For statutory cancellations, we will issue the refund without undue delay and generally within 14 days of being informed of your decision to cancel. However, where goods must be returned, we may withhold the refund until we receive the goods or you provide evidence that you have sent them back, whichever occurs first.
For refunds arising from faulty or non-conforming goods, the applicable legal deadlines and requirements will apply.
Once processed, the time taken for the refund to appear in your account may depend on your bank or payment provider.
7. Exchanges and Replacements
If you would prefer a different product, size, colour, or model, please contact support@shop365store.com.
Exchanges are subject to product availability and applicable consumer law. We may ask you to return the original product before arranging an exchange.
Where an item is faulty or otherwise non-conforming, we will provide the remedy required by law, which may include a replacement or another appropriate remedy.
8. Orders That Have Not Yet Shipped
If you wish to cancel an order before it has been dispatched, contact us as soon as possible.
We will attempt to stop fulfilment where reasonably possible. However, an order may already have entered processing with a third-party supplier.
If the order has already shipped, you may need to follow the applicable cancellation and return procedure. This does not affect any cancellation rights you have under consumer law.
9. Delivery Delays and Lost Orders
We aim to provide accurate delivery information and updates. Delivery times may vary depending on product availability, the supplier, the destination, and the shipping service.
If your order has not arrived within the expected period, contact support@shop365store.com with your order number.
We will investigate the shipment with the relevant delivery provider or fulfilment partner and explain the next steps.
If goods are not delivered within the agreed period or the applicable statutory delivery period, you may have rights to require delivery within an additional appropriate period or terminate the contract and obtain a refund, subject to the circumstances and applicable law.
Where a package is lost before delivery, we will handle the matter in accordance with our legal obligations.
10. Items That Cannot Be Returned
The statutory cancellation right does not apply to every type of product. Depending on the circumstances and applicable law, exceptions may include:
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Goods made to your specifications or clearly personalised.
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Certain sealed goods that are unsuitable for return for health protection or hygiene reasons once unsealed after delivery.
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Goods that deteriorate or expire rapidly.
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Certain sealed audio, video, or computer software products once unsealed.
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Other goods or services expressly exempt under applicable law.
These exceptions will only be applied where the relevant legal requirements are met.
Faulty or non-conforming goods remain subject to the consumer rights provided by applicable law, even where a change-of-mind exception might otherwise apply.
11. Orders Shipped by Third-Party Suppliers
Shop365Store may use third-party suppliers and fulfilment partners to dispatch products directly to customers.
Although your order may be shipped from a supplier’s warehouse, Shop365Store remains your point of contact for return, cancellation, and refund requests for purchases made through our store, subject to the applicable contractual arrangements and law.
Please contact us before returning an item so we can provide the correct instructions.
12. Consumer Rights in Ireland and the EU
This policy does not affect your statutory rights under applicable Irish and EU consumer protection legislation, including the Consumer Rights Act 2022 where applicable.
Nothing in this policy excludes or limits any right or remedy that cannot lawfully be excluded or limited.
If any part of this policy conflicts with a mandatory consumer protection requirement, the applicable legal requirement will prevail.
13. Contact Us
If you have questions about returns, cancellations, or refunds, contact us:
Shop365Store
Website: https://shop365store.com
Email: support@shop365store.com
Telephone: +353 (21) 241 3981
Country of establishment: Ireland
We will review your request and provide the appropriate return, cancellation, or refund instructions.
14. Model Cancellation Form
You may use the following form to notify us that you wish to cancel a purchase within the applicable cancellation period. Using this form is optional.
To: Shop365Store
Email: support@shop365store.com
I hereby give notice that I cancel my contract of sale for the following goods:
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Order number: ____________________
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Product(s): ____________________
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Date ordered: ____________________
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Date received: ____________________
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Customer name: ____________________
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Customer address: ____________________
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Date of cancellation notice: ____________________
Customer signature: ____________________
(Only required if this form is submitted on paper.)